Can chat en vivo

Furthermore, live chat contributes to offering the visitors a more complete service.When allowed by the software interface, the possibility of guiding the visitor through the site with aided navigation enriches their experience of the site.Live chat is the easiest and fastest way for the customer to contact foodpanda whenever there is a problem.Agents can handle multiple chats at once, so the wait time is reduced and customer’s have a better experience.



The live chat service allows this situation to be used to maximum advantage, offering the visitor the possibility of making a real-time enquiry, thus starting a sales process.Beyond the final result, the rate of attracting visitors, converted at that moment into prospects, is increased greatly (optimizing the investments that can be made in positioning or web marketing campaigns).Telephone calls, another option, mean an additional cost for the customer and create a difficult obstacle for visitors from other countries or speakers of other languages to overcome.Thus live chat becomes an alternative to these two channels, providing both speed and closeness.

Other channels of communication are not as effective.

E-mail forms that the visitor must actively look for in the “Contact” section lack the immediacy that live chat can offer and, since it always involves a deferred response, such forms run the risk that the interest which motivated the initial search will dissipate.


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