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Hill said his biggest complaint was that he received no email or text reminder that the company would be charging his account.“There’s no benefit to the user to have auto renewal… That just doesn’t seem right.” sent us the following statement through email: Additional details from the BBB breaking down why each business made the list: 1.The Better Business Bureau reports that the company lost its accreditation in July.Many of the complaints have to do with billing issues and people not being able to cancel their subscriptions.Corey Hill joined the dating site last year, signed up for a six month subscription and met his girlfriend through the service.

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BBB Business Review for “F” Rating with BBB BBB Accreditation Revoked July 2015 2612 Complaints 811 Unanswered Complaints–the highest number of unanswered complaints of any business in BBB Dallas’s files Match also failed to resolve underlying causes of a pattern of complaints observed by BBB Dallas.BBB brought this pattern to the business’s attention in November 2015.

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