"Sure, let's try another sensor or maybe your soil is just too dry or sandy." How do we react differently between those two approaches?The entire book is filled with insights that can help you complete more work in a healthier way, but there's one comment that really caught my attention.In the appendix, she mentions how it is better to start off an email .
This "problem then solution" technique is also based on science, but it has carried over to the work world and eventually to email.
What brain science has learned, though, is that the reward center of the brain kicks in when we see a solution first. We defend ourselves and become resilient to change. I've wondered for years why, when I send an email and point out a problem, that I tend to get negative reactions at first.