I’m giving it a 99% chance that you will (and if you don’t you have a serious problem at hand!
) The reason you are not seeing these new users appear in outlook cached mode, but can see them in OWA, is because for one or another reason the offline address book is not generating properly. In the right pane you should see the default offline address list. Right click in the right pane and create a new offline address list. Now drill down to the mailbox database, right click it and set the new OAB to be the default for that database. Open outlook with a mailbox that is residing in that mailbox database 7. Drill down the organization configuration, mailbox 3.
24/02/13If you create a new user, give them a mailbox, and they seemingly fail to appear then don’t panic! If you receive an error message then you can investigate further (Note: Set your Outlook client to send you a delivery report on the test email as well).
Firstly and fore mostly: If you do anything in Exchange: Apply the "cup of coffee rule", never make a change then go and prove that change works straight away! However most of us work in the real world and you have a user who needs to use this mailbox yesterday! Then check the mailbox Exists (See Check for existence of mailbox sections below).1. The Mailbox SHOULD be in the right hand window (Providing you are in the correct administrative group, on the correct server, and in the correct mailbox store! Remember with Exchange 2007 / 2010 you create the mailbox with the Exchange system Manager anyway! On the Exchange Server, Start Ensure "Hide From Exchange Address Lists" is NOT ticked.
The easiest thing to do here is to create a new oab, forge generation, assign it to a mailbox database and force downloading of the oab in an outlook client to verify if that worked. In outlook, click on the down arrow next to Send/receive. Note that if asked, you should select to download the entire address book and not just the changes. In the action pane select the New offline address book 4.
Alternatively you can increate logging on the MSEXCHANGESA\OAL Generator to see if the new address book generated successfully. Give the OAB a name, select a generation server (in case of a CCR this needs to be the active node) 5. When presented with the distribution points page enable the web base distribution and, in case of outlook 2003 clients, enable the public folder distribution. Once the wizard has completed, right click the new OAB and select to generate the OAB. Now drill down to the mailbox database, right click it and set the new OAB to be the default for that database. Open outlook with a mailbox that is residing in that mailbox database 10.
In outlook, click on the down arrow next to Send/receive. Note that if asked, you should select to download the entire address book and not just the changes.
This should resolve the issue with users not showing up in Outlook when in cached mode.
Now, if you are like most organisations then outlook will be operating in cached mode.So log in to OWA and test if you can see the new users there.