A study called “Making Proactive Chat Work” that was conducted by Forrester Research found the following: “Many online consumers want help from a live person while they are shopping online; in fact, 44% of online consumers say that having questions answered by a live person while in the middle of an online purchase is one of the most important features a Web site can offer.” An online chat system provides customers immediate access to help.
Wait times are often much less than a call center, and customers can easily multi-task while waiting.
You can also use your mobile phones, Iphones, ipads and androids to create your chat rooms or to just simply chat in the Public mobile chat rooms. Our online chat rooms are ready and awaiting your arrival now.
Use your chat rooms to get your friends from Facebook, My Space, Yahoo or any other community you might be a part of. No registration chat rooms allow you to chat as a guest or you can simply sign up and become a member.
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Because your password verifies your identity, we consider emails through this method as if you sent us a signed written request.
Additionally, the pain of having to dial a 1-800 number and navigate through a maze of numeric options is non-existent.
As it turns out, live chat has the ability to provide the convenient answers that customers want, while also adding significant benefits to the staff and bottom line of companies.In this post we’re going to get into why live chat can improve your business and tips on how to maximize its effectiveness.