I do try to provide constructive feedback but often it is a matter of a lack of chemistry.
The media seems to relish in painting these so-called victims as baby lambs who were innocently in search of their soul mates and vindictively scorned by "evil matchmakers" they paid boatloads of money to.
What is never printed or addressed is the absolute terrorizing trauma these "victims" put their matchmaker through.
They often request multiple profiles of men who possess these qualities and treat the matchmaking service as a candy store, filled with a myriad of "perfect" treats who will all fall head-over-heels in love with her at first sight.
What the media and the reality shows don't tell you is that "the business of love" is without question, a very challenging and thankless job because its basis is complete subjectivity.
The "product" the client pays for is intangible, the introduction to carefully vetted potential love interests who possess specific criteria.
While I might introduce her to her dream man, she might not be his "dream woman." She truly has no idea what goes on behind the scenes in finding her someone who fits most of her criteria.
Clients come to me with a long list of deal breakers and very strict requirements.
When a client hands over a check, she often thinks that she becomes the woman of every man's dreams.
Paying for the services of a matchmaker doesn't magically increase one's appeal to the opposite sex nor does it provide a guarantee that she will find everlasting love.